Return Policy
Overview
The Flower Boutique by Beverly Hills Florist (DZ Enterprises LLC, "we," "us," or "our") creates bespoke, made-to-order floral design, event, and installation work. Because our Services are custom-designed for a specific client, date, and setting, and because fresh flowers and botanicals are perishable, our work is not eligible for the kind of returns or exchanges that apply to standard retail goods. This policy explains how cancellations, postponements, and refunds are handled.
The specific commercial terms for your project — including your retainer, payment schedule, cancellation terms, and any refunds — are set out in the written agreement or proposal you sign with us (your "Commission Agreement"). This policy describes our general approach; where this policy and your signed Commission Agreement differ, your Commission Agreement governs your project.
Retainers and deposits
To reserve your date and begin design work, we require a retainer (deposit) in the amount set out in your Commission Agreement. Because the retainer secures your date, reserves our team and resources, and covers design and planning work that begins immediately, the retainer is non-refundable. The remaining balance is due according to the schedule in your Commission Agreement.
Cancellations by you
If you need to cancel a confirmed commission, please notify us in writing as soon as possible at studio@mybhfteam.com. Because we commit materials, labor, and calendar time to each project well in advance, the amount (if any) that is refundable depends on how far before your event date you cancel. Unless your Commission Agreement states otherwise:
- Cancellations more than [X] days before the event date: amounts paid above the non-refundable retainer are refundable.
- Cancellations between [Y] and [X] days before the event date: a portion of amounts paid, as specified in your Commission Agreement, is refundable.
- Cancellations within [Y] days of the event date: payments are non-refundable, as materials have been ordered and work is underway.
The exact thresholds and amounts that apply to your project are defined in your Commission Agreement.
Postponements and date changes
If you need to move your date, we will do our best to accommodate the new date, subject to our availability and the availability of materials. Where we can accommodate a postponement, your retainer and payments generally transfer to the rescheduled date as set out in your Commission Agreement. A change in date, scope, guest count, or design may change your pricing, and any difference will be reflected in an updated proposal. If we are unable to accommodate your new date, the cancellation terms above apply.
Changes by us / events beyond our control
In rare circumstances, factors beyond our reasonable control — such as severe weather, supply shortages, venue closures, illness, or other force majeure events — may affect our ability to perform as planned. In such cases, we will work with you in good faith to substitute materials of equivalent style and value, reschedule, or adjust the design. Where we are wholly unable to perform, any refund will be limited to amounts paid for Services not yet rendered, less the non-refundable retainer and any non-recoverable costs already incurred on your behalf (such as flowers and materials already purchased).
Day-of delivery, installation, and quality
Because our work is perishable and time-sensitive, please inspect your florals and installations at the time of delivery or installation and contact us immediately if anything is defective, damaged, or not as agreed, so that we can evaluate the issue and make it right on site wherever possible. Claims raised after an event has concluded are difficult to remedy and are handled at our discretion.
As noted in our Terms and Conditions, fresh flowers and botanicals are seasonal and natural; exact varieties and colors may vary, and we may substitute items of equivalent style, quality, and value. Such substitutions are not grounds for a refund.
Non-refundable items
Consistent with the nature of our Services, the following are non-refundable: completed Services; custom and made-to-order design work; perishable goods, including fresh flowers, plants, and botanicals; and non-refundable retainers. Gift cards or vouchers, if offered, are non-refundable.
How refunds are issued
Where a refund is due under this policy or your Commission Agreement, we will notify you once it has been approved. Approved refunds are issued to your original payment method within [X] business days. Please note that it may take additional time for your bank or payment provider to process and post the refund. If more than [X] business days have passed since we approved your refund and you have not received it, please contact us at studio@mybhfteam.com.
Statutory rights
Nothing in this policy is intended to limit any non-waivable rights you may have under applicable consumer protection law. Where mandatory local law provides rights that differ from this policy, those rights apply to the extent required.
Contact
For any cancellation or refund question, please contact us at:
The Flower Boutique by Beverly Hills Florist Operated by DZ Enterprises LLC Email: studio@mybhfteam.com Phone: +1 (646) 623-5798 Address: 468 N Camden Dr #200, Beverly Hills, CA 90210, US